Our booking terms and conditions, and most of our frequently asked questions are addressed below. We hope we have provided you with the information you need. If there is anything we have not covered here, please do not hesitate to contact us.

FREQUENTLY ASKED QUESTIONS:

Q. Is there a minimum spend required for your services?

A. Yes. A minimum spend of $40 is required for our services.
 
Q. Do you charge travel costs?

A. Within 10km radius of Hamilton city centre: A one-off $10 travel charge is added to the total cost of all appointments (not per treatment). In situations where more than one staff member is required at an appointment, an extra $10 travel fee per staff member will apply. For our pamper parties, a one-off $20 travel fee will apply.

A. Outside of 10km radius of Hamilton city centre: To cover our vehicle mileage costs, an additional travel fee of 75c per kilometre will apply for customers located 10km or more outside of Hamilton city centre. Additional rates for our staff members time spent travelling will also apply depending on the exact location and travelling duration. Please contact us to discuss your booking and the exact travel charges for your location.
 
Q. What products do your makeup artists use?

A. We have a range of our favourite tried and tested products in our kits; however, we predominantly use MAC Cosmetics and SMASHBOX Cosmetics. These two top makeup brands are among the most trusted brands used by professional makeup artists around the world. They are long-wearing, high-quality professional products, and are designed specifically for professional use to create flawless results in photography and high definition film and television. You will not be dissapointed!

Q. Do you provide a wedding touch up kit?

A. Yes we do. We will provide you with a little gift bag with a selection of the beauty goodies you may need for your big day, including blotting tissues to eliminate shine (especially helpful if it is a particularly hot or muggy day), and a sample of your lippy or gloss so that you can touch up throughout the day and keep those lips oh so kissable!

Q. How in-advance do I have to book?

A. It really depends on the particular day, time of year, exact services that you require, and how many staff we have available for that particular date, but in general we can book out up to a year or more in advance. So it always pays to book as in advance as you possibly can to avoid disappointment.

Q. What are your payment methods?

A. Cash or bank deposit. Mobile EFTPOS may also be available on request. Bank deposits must be cleared into our account 2 days prior to your appointment.

Q. How long are gift vouchers valid?

A. Gift vouchers are valid for six months from the date of purchase. In the event that a voucher is lost or stolen, we unfortunately are unable to offer a replacement.
 
Q. What are your hours of service?

A. . Belles and Brides is a convenient, mobile-only, after hours service. We schedule appointments from 6pm - 9pm Monday through to Friday, and from 7am - 9pm Saturday and Sunday. However, our services may also be available during weekday business hours with prior agreement.

OFFICE HOURS: We are available to take your bookings and inquiries by phone and email during normal weekday business hours. If you need to contact us outside of weekday business hours regarding your appointment or for urgent matters, please call our mobile number on 022 6717 588.
 
Q. Can I change any of the treatments in the 'packages?'

A. Yes. You may exchange up to a maximum of two treatments in any package for other treatments of your choice (excluding hair services), that are of equal or lesser value - at no additional cost. Or we can taylor a whole new package specifically for you! Please let us know what you require.

If the treatment you wish to include is of a higher cost than the treatment you wish to exclude, you will be required to pay the difference in value. If the treatment you wish to include is of a lower cost than the treatment you wish to exclude, that is fine, but please be aware that per-person minimum-spend amounts are required to receive the discounts.

Please contact us and we can discuss the discount structures, your alternative treatment options (as not all treatments may be suitable for that particular package), or we can customise an individual package just for you (or that special someone)!!!
 
Q. Do you offer loyalty cards?

A. Yes we offer loyalty cards to our repeat customers offering them substantial discounts. Please contact us for further information.

Q. Do you have any employment vacancies?

A. From time to time we may have a vacancy, so we are interested to hear from qualified, professional and experienced makeup artists, hair stylists, nail technicians, or beauty therapists who are based in Hamilton and would be interested in working for us. Please send us in a copy of your c.v with a cover letter to info@bellesandbrides.co.nz. For makeup artists and hair stylists, please also send in at least 5-10 images of your work showcasing your versatility.

BOOKING TERMS AND CONDITIONS:

Q. Is a deposit required for my booking?

A. A $100 bond is required for pamper party bookings, and a 50% deposit is required for all other bookings. Appointments will not be secured until the required deposit/bond is received. The remainder of the balance can be paid via bank deposit into our account a few days before the appointment, or in cash on the day - whichever option is more convenient for you. (Mobile eftpos may also be available on request).

Q. Can I have a trial/consultation before I book and pay the deposit for my wedding beauty services?

A. Once the wedding booking has been confirmed, we will be happy to secure the booking (without the deposit) for a period of two weeks, providing you are able to have your hair and/or makeup trial/consultation within this two week period. If you would like to have your trial/consultation at any time after this two week period, we will require the deposit to officially secure the booking date. However, if in the unlikely event that you are unhappy with your trial/consultation, we do offer a deposit refund - please see details below.

Q. What if I am unhappy with my wedding makeup or hair trial/consultation?

A. Once you have booked and paid your deposit, in the unlikely event that you are unhappy with your trial/consultation, we will be more than happy to refund your deposit (less the trial fees), providing your trial date is no closer than 6 weeks prior to the wedding date, and that we are notified of any issues regarding your trial within 24 hours (we would prefer to be notified AT the trial if at all possible so that we can of course address any issues while we are there).

We are commited to ensuring our brides are 100% happy with their wedding day hair and makeup services, so we will be happy to first offer a second trial/consultation free of charge if you would like to take that option (and with a different hair stylist/makeup artist if required - subject to availability).

Q. Will there be a fee if I cancel my appointment?

A. Wedding/Special Occasion appointment cancellations: Once the wedding/special occasion booking has been confirmed, Belles and Brides reserves the right to charge a 50% cancellation charge to cover loss of income (this includes the cancellation of beauty services for individual members of the bridal party/special occasion group).

A. Pamper Party cancellations/re-scheduling: Once the booking has been confirmed, the $100 bond will be held by us and refunded into the bank account of the host within 3 working days after the pamper party. If you would like to re-schedule your pamper party booking we require a minimum of 7 days notice, or the bond will need to be re-paid. For cancellations of treatments for individual members of the pamper party, we require a minimum of 24 hours notice or a 50% cancellation fee will apply per cancelled treatment (to be deducted from the bond, up to a maximum of $100).

A. All other beauty appointment cancellations/re-scheduling: We understand that circumstances may arise that prevent you from being able to keep your appointment. However, please understand that the closer it gets to your booking time, the more diffucult it will be for us to fill your appointment slot with another customer booking - resulting in lost revenue. We do ask that you provide a minimum of 24 hours notice if you wish to cancel or re-schedule your appointment. Bookings cancelled within 24 hours of the appointment time will incur a 50% cancellation fee.

A. Appointment amendments: Changes to bookings may not always be able to be accomodated, although we will do everything we possibly can to help.

To contact us please click here.

Belles & Brides
Mobile Makeup Artist, Hair and Beauty Therapy Service
Hamilton/Waikato region
Ph (07) 824 1852 or 022 6717 588
Email